Zurich Life & Investments has announced several key appointments in its operational team, to support both the Zurich and OnePath life insurance brands and to “…provide a consistently high-quality experience for financial advisers and customers”.
A statement from the insurer says the appointments include:
- Tina Beilby to the newly created role of Head of Operations, Integration
- Joanne Faglioni to the newly created role of Chief Claims Officer. The Claims portfolio includes both retail and group claims across Zurich and OnePath Life. Sheriff Hamza is appointed to the role of Head of Retail Claims, whilst Jennifer Faglioni is appointed Head of Group Claims
- Peter Tilocca as Chief Underwriting Officer
The insurer says these changes will formally bring the Zurich and OnePath underwriting and claims teams together under the functional leadership of Peter Tilocca and Joanne Faglioni respectively.
It says this will create one of the largest groups of specialised life underwriters and claims personnel in Australia.
The statement adds that the Head of Operations, Integration, under Beilby’s leadership, will be responsible for key initiatives to support its claims, underwriting and service leaders to drive a more integrated, flexible and best-practice service, and to support its people on this journey.
The company says that Tilocca, as Chief Underwriting Officer, will ensure that the underwriting approaches across the Zurich and OnePath retail portfolio remain distinctly different, so true product choice is available across Zurich’s Wealth Protection, Active and Sumo range, and OnePath’s OneCare retail proposition.
Gavin Pearce, Zurich and OnePath’s Chief Operations Officer, says that these appointments are a next step in the company’s journey of integrating the Zurich and OnePath operational teams, so they may share best practice and work more effectively within their combined functions.
“The structure has been designed to support excellent customer and adviser service outcomes both now and into the future.”
He says they are delighted to retain the prowess of individuals from both the OnePath and Zurich businesses.
Financial advisers are encouraged to keep working with their nominated BDM and underwriting contacts at Zurich and OnePath.