Munich Re Automation Solutions has launched a report which it says lays out the next generation of automated underwriting.
A statement from the company, a global provider of digital new business, underwriting and analytics solutions to the life insurance industry, says that Augmented Automated Underwriting: the next generation of underwriting highlights the common challenges faced by the life insurance industry and shows how augmented automated underwriting “…will help firms face these head on to achieve common goals”.
It says that AAU, which is hailed as the fifth generation of the digital evolution of underwriting, is the product of three critical components: technology, analytics and insurance expertise.
Alby van Wyk, Executive Vice President, Asia at Munich Re Automation Solutions points to AAU providing the answer for two of the biggest priorities for life insurance firms, “…meeting the expectations of an increasingly tech savvy customer base and satisfying internal pressure to bring down the cost of onboarding”.
…Ultimately, this will allow firms to transform their customer experience…
“Those who successfully adapt will be able to harness the power of AI to unlock greater business value from advanced analytics applied to an ever-increasing list of data sources. Ultimately, this will allow firms to transform their customer experience, offering a journey which is easier, quicker, and less likely to be uncompleted.”
The company says that the paper examines in detail:
- How AAU builds on and evolves previous technology investments and implementations. Currently most firms are sitting between the first and third generation, but rather than forcing firms to start from scratch in order to achieve fifth generation AAU, the capability can be built into existing underwriting processes
- How advanced analytics, predictive modelling, and machine learning can change underwriting processes and transform the customer experience
- Whether AAU is the inevitable destination for life insurance underwriting. This includes an evaluation of some of the key challenges such as how regional regulations will affect adoption, and how underwriters ensure that they are able to justify any decisions made by technology retrospectively
Van Wyk says there’s a huge variance across APAC when it comes to levels of automation, so the journey towards AAU within the region will take different routes.
“What is consistent is that customers are no longer only looking for the lowest price, but also for firms that offer the most up-to-date technologies and best user experience. The firms who can adapt quickest and capture convenience-hungry customers will set themselves ahead of competitors.”
He also notes that a key advantage of AAU is that it can be built into existing systems.
Click here to see the full report.