TAL has announced its Claims Assist digital portal service has been rolled out to more superannuation fund partners to assist their members manage their claims.
The insurer says seven of its super fund partners are now offering their members access to the service, which employs tailored automation intended to create greater efficiency in the administrative side of the claims process. It says the greater efficiencies are achieved by:
- Simplifying the tracking of a customer’s claim
- Allowing customers to upload documents
- Providing clarity around any information requirements that are still outstanding on the claim
TAL’s Chief Claims Officer, Jenny Oliver, said while claimants can still call the insurer at any time, its Claims Assist service offers its customers choice in the way they interact with the insurer. She also reported TAL is experiencing faster submissions of requirements, lower inbound calls and increased satisfaction among those of its customers who utilise Claims Assist.
A TAL spokesperson confirmed that, while Claims Assist is currently only available to the insurer’s superannuation fund partners’ members, it is working to extend this service to its retail and direct customers in the future.