MetLife has expanded its 360Health offering to include a virtual early-intervention mental wellness coaching program.
According to MetLife, almost a third of working Australians report high levels of mental strain, with symptoms including fatigue, difficulty concentrating, and insomnia.
In addition, half say their career, employment, and earning capacity have been negatively affected by their mental health. Many have exhausted their annual leave balances (42%), delayed career progression (35%), or changed jobs or roles due to mental strain (30%).
The firm says its new coaching program is designed to provide fast and easy access to preventive health support.
“This expansion supports advisers by giving their clients access to mental wellbeing support alongside insurance protection,” said MetLife’s Chief Marketing, Customer and Communications Officer, Lina Saliba.
Our goal is to empower customers to take control of their mental health…
“The program provides up to three one-on-one check-ins with qualified mental health professionals, giving individuals practical tools and strategies to manage stress and maintain emotional wellbeing.
“Our goal is to empower customers to take control of their mental health, reduce stigma and prevent issues from escalating into more severe episodes.”
Saliba said that while coaching focuses on early, preventive support for everyday stress, Mental Health Assist supports customers who want to discuss their symptoms, explore clinical assessment options and better understand appropriate treatment pathways.
“Together, these services offer flexible, personalised support across different mental wellness needs.”
MetLife data shows that 73% of people had their diagnosis adjusted and 77% had their therapy modified, with the majority reporting a major positive impact on their recovery through Mental Health Assist in 2025.
MetLife 360Health is available to all eligible MetLife customers and their immediate families.
