Australian Bushfires – Finding Lost Life Insurance Policies


The Financial Services Council has launched a new service for Australians and their loved ones to use if life insurance policy details have been lost or destroyed as a result of the devastating bushfires.

FSC CEO, Sally Loane …the life insurance industry is working together to ensure those affected can be reunited with their life insurance policy details.

FSC CEO, Sally Loane, said in a statement that the life insurance industry was working together to ensure every affected Australian can check their records and be reunited with their life insurance policy details.

She said there are a few scenarios where FSC can help, for example, if someone needs to make a claim for a relative in the case of a fatality; if someone has been injured and can’t work; or if they have simply lost the policy documents and details.

“It is important to note if you hold life insurance through your superannuation, you should contact your super fund directly. Life insurers don’t hold the details of individuals covered by group policies,” Loane said.

The council says for it to help, those affected need to copy the text following into an email, including the consent wording, fill in the blanks and email it to

  • Name of the person inquiring about the policy (full name)
  • Contact phone number
  • Email address
  • Full name(s) of the person(s) insured under the policy
  • The date(s) of birth of the person(s) insured
  • The last known address(es)
  • Relationship to the insured person(s)

I consent to the Financial Services Council forwarding the above information to their life insurance members to help find any life insurance policies insuring the people named above.

I understand that the life insurer may have to confirm that I am entitled to the information sought, including whether I am the person insured, a beneficiary, executor, trustee or guardian of the insured person.