OnePath Ceases Paper Applications

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OnePath will no longer accept paper applications from July 15 2020.

In a message to advisers, in its regular monthly update, the insurer notes it has made this decision in response to the current operating environment “…where we need to be flexible and adapt and change at short notice. These are increasingly important as we assess new applications”.

It says that when advisers are completing a OneCare application with a client, it wants to ensure that they are able to obtain the answers that OnePath requires at a particular point in time.

“Our electronic application can be updated almost instantaneously, whereas this is simply not possible with our paper application.”

The insurer also adds that moving to electronic applications has other benefits for advisers and customers, including:

  • An environmentally friendly alternative to paper applications
  • Additional efficiency and time saving benefits for advisers
  • Comfort that advisers are always asking all the latest questions needed
  • Auto generation of a PDF of the application form and answers, to easily and quickly email and store a copy.

OnePath reiterates that paper applications it receives on, or after, 15 July 2020 will not be accepted.



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6 COMMENTS

  1. Are any advisers still using paper applications for any life company now? I don’t think I’ve lodged a paper app, for new business, for 9-10 years

    • The issue is that we still need some kind of paper application to get the details from the client before transferring those details onto the online application. So some kind of paper app is required. Does anyone know if OP have such a document?

      • You can always use the “Scan and Attach Personal Statement” via the forms section of the quoting site. Not sure how long this will be allowed. Our licensee suggests that application needs to be loaded online in real time with the client

  2. The major benefit is that OnePath needs less staff to input data from paper applications. So this means, more work for the adviser to do for less income/commission.
    Bye bye OnePath, I will continue to use insurers that have the option to support paper applications.

  3. The issue is the in-flexible date fields. Male clients do not know the EXACT date ie xx/xx/2012 when they saw a doctor, some younger females do. The App wont let you go past, and the date is therefore a guess. Thats technically non-disclosure. The input should be “approx May 2012” but many E Apps cannot handle that. OPA was one, but they may have changed in two years, but I cant be bothered to check, and cllients are better off elsewhere

  4. Those using online apps know the true benefit lies in not having to wade through irrelevant questions. Things like a fractured a leg and the online app asks was it more than 5 years ago and you are fully recovered. Just tick yes and move on compared to a paper based app that then requires details around doctors and and dates to be answered. It’s far superior in terms of time saved in that regard, and getting to an outcome sooner.
    Or even better, is a Yes to HBP, where the app allows a declaration that last reading was less than 140 /100 and has been stable for 2 years with no change in medications. Again, tick the button and move on, or alternatively fill in a whole paper page of questions that are largely irrelevant.
    This will be one where old advisers, of which I am one, need to keep up or move on. Paper apps will go the way of the CAR.

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