TAL Embraces AI With New Microsoft Deal


TAL has signed a new three-year agreement with Microsoft that builds on the two organisations’ longstanding partnership and expands the insurer’s access to new AI tools.

TAL’s CIO Hinesh Chauhan says its partnership with the IT giant demonstrates his firm is adopting technology to “lead on digital” in the life insurance sector. 

“The partnership approach allows us to benefit from Microsoft’s leading AI technologies like Copilot for Microsoft 365, while also collaborating closely to develop our own solutions for our customers, partners, and employees,” says Chauhan.

TAL CIO Hinesh Chauhan.
TAL CIO Hinesh Chauhan.

Steven Worrall, MD Microsoft Australia and New Zealand, says the ongoing collaboration with TAL highlights the potential of AI, cloud computing, and data to transform life insurance in Australia. 

This latest agreement expands TAL’s ability to use generative AI to enhance customer and employee experiences, with one example being Claims Assist – a search assistant that helps the insurer respond to customer queries faster.

TAL is also developing a system to automate manual indexing of emails using a combination of AI and robotics.

Sajeewa Arachchillage, Head of Digital Engineering at TAL says the firm is committed to leading the life insurance sector by integrating intelligence and automation into its core business to “…drive meaningful insights from our data”.

TAL’s agreement with Microsoft includes an increase in employee access to several Microsoft copilot solutions, making TAL one of the first organisations in Australia to deploy Copilot at scale.