Our story on TAL making key appointments to its Executive Team within its Individual Life business, Group Life & Retirement business, and Technology generated significant reader interest this week…
TAL has announced key appointments to its Executive Team within the Individual Life business, Group Life & Retirement business, and Technology.
Group CEO and Managing Director, Brett Clark has announced that Fiona Macgregor has been appointed as Chief Executive – Individual Life, replacing Tim Thorne.
TAL says that under Macgregor’s leadership, the Individual Life business “…will be focused on industry leadership in outcomes for customers, delivering value in TAL’s partnerships with financial advisers and strategic alliance partners, and providing Australians with access to high-quality life insurance solutions through their channel of choice.”
Her appointment will also see an emphasis “…on market-leading digital enablement and delivery to meet the needs and expectations of customers and partners.”
Since joining TAL more than nine years ago, Macgregor has held a number of leadership roles across innovation, customer, brand and technology.
The insurer says that in particular, as Chief Information & Innovation Officer for the last five years, Macgregor has worked “…on strategy formulation and delivery, the acquisition and integration of Asteron Life and Westpac Life, and enabling business growth and performance through the connection of technology and business capabilities.”
After a decade with TAL, Chief Commercial Officer – Individual Life, Thorne has decided to retire from his executive career and pursue a non-executive portfolio.
TAL says he has led the Individual Life business through a period of significant change and growth, including the acquisitions of Asteron Life and Westpac Life.
It notes he has “…brought a culture of innovation and strong customer focus to TAL during a period of significant disruption in the Australian life insurance industry.”
Chief executive – Group Life & Retirement
Jenny Oliver has been appointed to the role of Chief Executive – Group Life & Retirement.
She will be responsible for leading TAL’s partnerships with the superannuation community “…in providing market-leading life insurance solutions to superannuation fund members, and leading TAL’s work in the development of solutions that support Australians to retire with confidence.”
In her current role as TAL’s Chief Claims Officer, Oliver has “…led the transformation of TAL’s claims capabilities, building a strong claims leadership team, investing in the broader claims team skills and capabilities, amplifying strong risk and governance practices, and delivering an ambitious technology transformation program.”
TAL will undertake a recruitment process to fill the vacant Chief Claims Officer role. In the interim, Oliver will continue to provide executive oversight for TAL’s Claims function.
Chief Information Officer
Executive General Manager, Technology, Hinesh Chauhan has been promoted to the role of Chief Information Officer, with responsibility for the company’s technology function.
Since joining TAL in 2018, Chauhan has made a significant contribution to strengthening TAL’s technology function, and digital culture and capabilities. He remains focused on working with “…technology partners to support business operations, meet rising information and cyber security expectations, and to enhance the way TAL supports its customers and partners through both existing and new technologies, such as generative AI.”
Clark says these appointments “…reflect TAL’s unwavering commitment to our customers and partners and I am delighted that it has been an obvious choice to appoint these roles from within TAL, reflecting our commitment to leadership development and succession planning.”
He also thanked Thorne for his contributions to TAL “…and his leadership of the Individual Life business through a period of significant growth and change.”
