TAL has launched TAL Connect – an integrated system for its super fund partners, linking the superannuation and insurance.
The firm says TAL Connect delivers a new level of functionality, control, and visibility to help members engage with their insurance cover or manage their claim.
TAL Chief Executive – Group Life & Retirement, Jenny Oliver says TAL Connect is the result of significant investment in technology over the past three years.
“We are particularly excited by the enhancements that we have made to support members should they ever need to make a claim,” says Oliver.
“TAL Connect supports a full digital experience starting from the moment a member wants to lodge a claim with their superannuation fund, right through to recovery support.
“The building blocks are a comprehensive library of insurance journeys that guide members when they are either engaging with their cover through Cover Assist, or making a claim through Claims Assist.”
With Claims Assist, members can lodge and manage their claim, provide medical information, add payment details, see payment schedules, and access health support, all in real time.
TAL General Manager of Digital Experience, Jenny Nguyen says TAL’s partners would continue to benefit from the company’s commitment to delivering ongoing platform enhancements.
“While we are rolling out TAL Connect for all our partners, we continue to expand its functionality, building additional life insurance, health and retirement modules to deliver holistic digital experiences for every stage of a member’s life.”
